2 replies to this topic

[chuva]

Unfortunatly, I'm not very good with computers, so if you're going to need more information let me know.

The issue is quite simple, no matter what I'm doing, my computer freezes. As I'm typing this, every 10 seconds my computer freezes. That shouldn't be the case.

Back in December I switched from Starcraft 2 to SWTOR. A couple months later I went back to SC2 and Diablo 3. Both games were unplayable because my computer keeps freezing. I tried re-formating, updating drivers, etc. Didn't fix that, I'm hoping someone can help. Thank you in advance.

My computer: Pavilion dv7-4790us


------------------
System Information
------------------
Time of this report: 6/12/2012, 13:41:35
   Machine name: RYAN-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120401-1505)
   Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
   System Model: HP Pavilion dv7 Notebook PC    
   BIOS: Default System BIOS
  Processor: Intel® Core™ i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 6126MB RAM
  Page File: 2815MB used, 9434MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
  Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
  Card name: AMD Radeon HD 6570M/5700 Series
   Manufacturer: Advanced Micro Devices, Inc.
  Chip type: ATI display adapter (0x68C0)
   DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68C0&SUBSYS_159A103C&REV_00
Display Memory: 3819 MB
   Dedicated Memory: 1012 MB
  Shared Memory: 2806 MB
   Current Mode: 1600 x 900 (32 bit) (60Hz)
   Monitor Name: Generic PnP Monitor
  Monitor Model: unknown
Monitor Id: LGD027A
    Native Mode: 1600 x 900(p) (60.080Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
    DDI Version: 10.1
   Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/5/2012 19:20:04, 1067520 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-2B80-11CF-E877-9035BEC2C535}
  Vendor ID: 0x1002
  Device ID: 0x68C0
  SubSys ID: 0x159A103C
    Revision ID: 0x0000
Driver Strong Name: oem38.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:8.961.0.0:pci\ven_1002&dev_68c0
Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
   D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
   DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
    Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C159A&REV_1004
    Manufacturer ID: 1
Product ID: 100
   Type: WDM
    Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
  Driver Attributes: Final Retail
    WHQL Logo'd: Yes
  Date and Size: 7/22/2010 03:19:24, 515584 bytes
    Other Files:
    Driver Provider: IDT
HW Accel Level: Basic
  Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
  HW Memory: 0
   Voice Management: No
EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

    Description: Independent Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C159A&REV_1004
    Manufacturer ID: 1
Product ID: 100
   Type: WDM
    Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
  Driver Attributes: Final Retail
    WHQL Logo'd: Yes
  Date and Size: 7/22/2010 03:19:24, 515584 bytes
    Other Files:
    Driver Provider: IDT
HW Accel Level: Basic
  Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
  HW Memory: 0
   Voice Management: No
EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

[syber]

Hi chuva

from your posted system specs above..your pc's processor is 2.0GHz. the games you list, their minimum requirements are 2.0GHz  for diablo and higher for the rest. basically your pc isn't up to running these games properly.

to see what I mean go here http://www.systemreq...tslab.com/cyri/  and select your games..accept the active x install, and it will show you your pc's ability to play the games.

as for the freezing just with regular use...check how much hard drive space you have left, some of the games you have are going to take up a lot of hard drive space.
Also check your temps with speedfan or similar temp monitoring software...high heat will cause freezing.

your pc report is from a few months ago, when was the last time you defragged or cleaned up your hard drive?

[Sophia Christchurch]

The games you listed here have minimum requirements of 2.0GHz with some of them even higher. Maybe your PC can't run these games properly. For the freezing part on regular use, see if you still have hard drive space left maybe that is one of the causes as PCs tend to freeze or function slowly when their drives are full and with the games you listed, they take up  a lot of space on your hard drive...